The links below provide downloadable copies of our various user guides and instruction manuals for your convenience.
If these guides don’t provide the information you’re looking for, please visit our Frequently Asked Questions page.

Topics covered below include:

  • Crystal Waters User Guides for- Spas, Swim Spas and Pools
  • Crystal Waters Balancing Cheat Sheet
  • How to Run a Pipe Klenz
  • Scum Line- Causes and Solutions
  • Spa Foaming- Causes and Solutions
  • Cloudy Water- Causes and Solutions
  • Chemical Balance Record Sheet
  • How to Remove Algae in a Pool
  • How to Winterize a Swimming Pool

Crystal Waters Spa User Guide

Wondering how to use Crystal Waters for your spa? Find out here!

Download Crystal Waters Spa Userguide

Crystal Waters Swim Spa User Guide

Wondering how to use Crystal Waters for your swim spa? Find out here!

Download Crystal Waters Swim Spa Userguide

Crystal Waters Pool User Guide

Wondering how to use Crystal Waters for your pool? Find out here!

Download Crystal Waters Pool Userguide

Crystal Waters Balancing Cheat Sheet

For tips and tricks on how to manage correct pH and Total Alkalinity levels, please check below.

Download Crystal Waters Balancing Cheat Sheet

How to Run a Pipe Klenz

Please check out our guide to learn how to run a Pipe Klenz in either your Spa or Swim Spa

Download Crystal Waters Pipe Klenz User Guide

Scum Line- Causes and Solutions

A scum line is most commonly caused by excess body fats in the water, but can also be caused by using Crystal Waters when there’s chlorine in the water, or by bathers’ skin products, such as fake tan, or by having the jets on when adding sanitiser to your spa.

1.
Cause: Crystal Waters mixing with Chlorine

Solution: Add chlorine remover to the water. Clean scum line with a Spa Pad and a paste of Alkalinity Enhancer and water.

2.
Cause: Excess body fats
Solution:
Add a shock dose of Spa Boost to boost the rate the body fats burn off. Clean your filters, and boost the filtration time to 24 hours for a couple of days. Remove the scum line with a Spa Pad and a paste of alkalinity enhancer and water.

3.
Cause: Skin Care Products
Solution:
Add a shock dose of Spa Boost, clean your filters, and boost the filtration time to 24 hours for a couple of days. Remove the scum line with a Spa Pad and a paste of alkalinity enhancer and water. To prevent this, asking guests to shower before entering the water can help, as well as ensuring guests don’t wear fake tan in the water.

4.
Cause: Jets on while sanitising
Solution:
Turn the jets off and the filtration cycle on.
This will often clear the scum line as well, but if not, scrub the scum line with a Spa Pad and a paste of Alkalinity Enhancer and water.

Spa Foaming- Causes and Solutions

Foaming water is usually caused by excess body fats in the water. To fix the issue, add a dose of Spa Boost, clean your filters and turn the filtration time up to 24 hours for a couple of days if needed, then ensuring your spa is filtering for a minimum of 4 hours per day, and your filters are getting cleaned every 10 person hours.
If the above doesn’t work, check your Calcium (Total Hardness) levels on your test strips. Though rare, too much calcium can sometimes cause a foaming effect, and the only solution is draining the water.
If you need the foam to clear up urgently for aesthetics rather than to swim in, we have a product called Crystal Waters Anti Foam available on request which will temporarily remove the foam. However because Anti Foam lowers pH and alkalinity we don’t recommend bathing after use, until the pH and alkalinity are back in balance.
Please note, that Anti Foam only masks the problem, it doesn’t remove the foam.

Cloudy Water- Causes and Solutions

Cloudy Water can be caused by a number of issues. To diagnose the issue, test the water with Crystal Waters Test Strips.

1.
Cause: Build up of excess body fats in the water
Solution: Add a shock dose of Spa Boost to boost the rate the body fats burn off. Clean your filters, and boost the filtration time to 24 hours for a couple of days, or until the water clears.

2.
Cause: Incorrect Sanitiser or Clarifier dosing
Solution: If your sanitiser is reading low because you’ve missed a dosage, simply add the dosage you missed. If sanitiser is reading low because you topped up spa, or you’re unsure why it’s reading low, wait until the next time you’re due to dose your spa and give it the weekly dose.
If your sanitiser is reading high, drain 1/3 of the water out of the spa and refill with fresh water. Be sure to add chlorine remover, then retest the spa.

3.
Cause: Clogged Filters in spas
Solution: Remove filters and clean with Crystal Waters Instant Filter Klenz. Filters will need replacing every 12 months in spas. Dose spa with Crystal Waters Spa Boost, and put the filtration cycle up to 24 hours for a couple of days or until the water clears.

4.
Cause: Build up of body fats in the pipes.
Solution: Run a Crystal Waters Pipe Klenz. Our user guide can be found here.

5.
Cause: High Alkalinity and/or high pH
Solution:
Test with test strips and use pH Reducer or pH Down to bring levels down. Always balance Alkalinity before pH. For further instructions on balancing your spa, *click here*.

6.
Cause: High Calcium/Total Hardness
Solution: If you’ve tried everything else and your spa is perfectly balanced, but your calcium is reading high, the only way to reduce calcium is to drain the water in your spa and start again. Calcium will only ever be high if you’ve dosed with too much Calcium Enhancer. To prevent high calcium readings, dose correctly initially and always make sure your pH and Alkalinity are in balance before looking at Calcium. Calcium will never read accurately until pH and Alkalinity are perfectly imbalanced.

Chemical Balance Record Sheet

If you are struggling with dosing your spa we recommend using a Chemical Balance Record Sheet. By using this to create a history of your spa looking after your spa will be easy!

Download Chemical_Balance_Record_Sheet

How to remove Algae in a Pool

If your pool has been neglected over winter, or you have been away and the pool has turned green, depending on the severity, the easiest solution may be to shock treat with chlorine to bring back the pool and then add Crystal Waters chlorine remover prior to adding Crystal Waters Pool and Spa Solution products.  Algae growth that appears on the wall or floor is usually associated with pool circulation so adjusting your pool return eyeballs can often eliminate these dead spots where algae grow.  Remember to always brush algae growth to dislodge it.
Please read our Pool User Guide for further instructions

How to Winterize a Swimming Pool

1. Backwash and clean filters as needed.
2. Add 1L per 10,000L of Shimmer Pool Algaecide. DO NOT add directly to skimmer box. Pool may go cloudy and/or foamy but this will clear in a day or 2.
3. Run filters for 4 hours per day
4. Sweep steps and swim-outs monthly
5. Maintain correct water balance. Check monthly.
6. Get a pool cover fitted to prevent leaves and debris
Repeat every 10 weeks. If swimmers are getting in the water, Crystal Waters Pool Sanitiser must be added prior.
For further information, please refer to the Crystal Waters Pool User Guide.